Shipping policy

UK Wholesale Delivery

After placing your order, you should receive a confirmation email. If this doesn’t happen, please contact us on info@mrsimms.co

PLEASE NOTE THAT WE ARE NOT ABLE TO REFUND OR REPLACE ANY GOODS DAMAGED AS A RESULT OF HOT WEATHER.

We really want your favourite sweets to reach you in tip-top condition. We go to great lengths to source great quality products and to package and label them properly but, once a delivery has left our premises, we can’t control what happens to it. If your parcel happens to arrive in a damaged condition that has affected the quality of the product inside, we want to know about it. Please email us at orders@mrsimms.co

We use Royal Mail and Fedex for our deliveries. We dispatch parcels Monday – Friday (excluding bank holiday). Stock allowing, orders placed before noon will be dispatched on the same working day, whilst orders placed after noon will be dispatched the following working day.

If your delivery has not arrived within 8 working days please contact us on orders@mrsimms.co

MR Simms items

UK Mainland Delivery

Service available to England, Scotland, Wales and Northern Ireland only. Standard 2 to 4 business days.

• Order below £400: £9.80
  
• Free for order over £400
  

PLEASE NOTE EXTRA DELIVERY CHARGES ARE INCURRED FOR DELIVERIES TO SCOTLAND, NORTHERN IRELAND AND THE ISLE OF MAN.

3ACES

UK Mainland Delivery

Shipping costs are calculated based on your order total. All deliveries follow our standard windows and location arrangements unless otherwise agreed.